Candice Glover's "Music Speaks" iTunes Pre-Order Snafu

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UPDATE: I just spoke to someone on twitter who was charged for the album. No credit yet, and the pre-order is gone from his account. The album is listed in his purchase history. Plus, the album seems to have disappeared completely from iTunes. I hope iTunes sorts this out quickly.

UPDATE: It’s 1:25 am EST, and iTunes has taken the pre-order down.  Candice charted as high as #4 before that happened.

What an eff up. Candice Glover’s debut album, Music Speaks, was set to come out today (Oct 8). It had already been pushed back from July, but was pushed back AGAIN to February 18.

Only iTunes is downloading the album TONIGHT to the computers of fans who pre-ordered it! The release date is correct on the iTunes page, but somebody forget to reconfigure the download for the new date.

And tonight–an album full of empty files is downloading to the computers and iPhones of all those who pre-ordered it.  Only “Music Speaks,” the coronation single that dropped the night of the finale, is available for download.

It’s not clear whether iTunes is charging for the album. But in any case, it’s a mess.

Candice is charting at #5 on the iTunes Top Albums chart, for a download full of empty files. How iTunes mistake will affect future sales of the album when it finally comes out in February is also unclear. I can’t imagine a positive outcome.

But, hey! Good news for Idol’s rep. She’s outpacing The Voice 3 winner,  Cassadee Pope’s,  Frame By Frame, charting now at #10!

candiceglover-chart

 
  • Garrett Clayman

    They will probably just refund all purchases with store credit, not a huge deal but hey–this is the most promo the album has gotten in months

  • Kenna899

    Well at least she can say she charted in the top 5 on iTunes. Maybe it actually would have done decent if the released it today. And it’s outdoing Cassadee!

  • yaddabing

    The fact that this has been up for over an hour and Interscope still hasn’t got it taken down kills me.

  • Montavilla

    Boy, the Idol iTunes connection is going great guns. First, the “Ange” Miller snafu, and now this.

    I still want the album, though. :)

  • Garrett Clayman

    Up to #4 now. Unreal that an album with no promo and that doesn’t even exist is outselling Lorde, hopefully this shows Interscope they can put some big guns behind her. imagine how it’d be selling if there was promo, or if it was AN ACTUAL ALBUM WITH SONGS ON IT

  • hayes

    I was getting ready to buy Cassadee’s album when I saw this. It’s somewhat a good thing to know the early pre-order strategy (right after the show) somehow worked, because she had enough to shoot the album up to #4. On a slow release month come February, those preorders might even take her album to higher than that.

  • http://www.mjsbigblog.com/ mjsbigblog

    But then she loses all of those sales. There’s no guarantee people will re-preorder it.

  • Garrett Clayman

    If people bought it now, with no promo, single, or songs on it. It is likely that they will buy it in February. They clearly like Candice enough to spend $7.99 only hearing one song (and that one song never getting radio play) if she actually has a hit song, or even just gets some sort of promo those people will buy again

  • Wfish88

    Is it so high on charts because of pre order?? I’m confused why people would buy it if they saw the album has only 1 track with it.

  • girlygirl

    What a mess. Hopefully iTunes will be able to fix this and these sales will count when the album actually DOES come out

  • hayes

    Or iTunes can just revert it back to being on “pre-order” status, and redownload it in February, no? This week’s “sales” voided.

  • steve2013

    The real question is will it ever be released as it just seems to keep getting pushed back. The same thing happened to melanie amaro kept getting pushed back & where is it now nowhere to be found

    I fear the same thing will happen to candice :(

  • Garrett Clayman

    they can but its unlikely, people may demand a refund. iTunes can then encourage them to preorder again

  • abbysee

    Wow, what a screw up! I just got an email saying my CD was ready for download, I got all excited..and confused. I knew Mj would have the answer. Unbelievable.

  • taylor

    Well, on the plus side it is up to #4 and Candice looks absolutely beautiful.

    Jimmy & Co.,YOU SUCK!

  • Jason Gorny

    it’s gone now

  • yaddabing

    Looks like they’ve finally taken it down.

    Poor girl.

  • girlygirl

    Looks like iTunes took it down because I don’t see it anymore

  • Kenna899

    It’s gone, hopefully damage hasn’t been done and nobody canceled their orders.

  • http://www.facebook.com/profile.php?id=100003345355267 Caio Fernandes

    What a mess and what a surprise. See, the girl has potential! Hope they see the signal here and work better once they finally release it. With the right songs and promo, she can do well.

  • LeahKittyS

    I didn’t pre-order the album, but I’m still going to buy it and if I had, I would gladly buy it again. I’m just disappointed that I won’t have it in time for Christmas. I hope Candice hears about this and realizes how many fans she really has that would take her that high up the chart.

  • undrwood9098

    Doubtful since most of those preorders came from right off of her Idol win. I’m sure most people forgot about her and/or forgot about the preorder. I know that I forgot I preordered it and was shocked when it downloaded on my phone. I was even more shocked to see that it was just 9 empty files, a coronation single, and the album was actually pushed back into 2014…

  • undrwood9098

    Winner of American Idol’s second-lowest-rated season ever gets album released with nine empty files and a flop coronation single: arrives in at #6 and climbs to a peak at #4 on iTunes.
    Winner of The Voice’s steam-building third season with a current Top 30 Country hit: barely scrapes the top ten at #10 upon debut.

    Idol always wins, man.

  • H.A.

    Lorde’s album was already sitting at #1 on itunes for a while before Miley took over so I doubt Candice is outselling her.

  • bfry

    Seriously?!?!

  • Dianne

    What the frickety f**k, I just got the download message and each “song” is 4 seconds (only there is nothing there (as MJ pointed out)… looks to me like Idol is Melanie Amaro-ing Candice.. Pissed.

  • https://twitter.com/apezpril apezpril

    So if Candice did release her album now, she would outsell Cassadee .. BOOOM!! Idol wins haha. but seriously, what is up with this?! First the Angie “MILER” thing and now this?? ugh. what the hell is happening!!??

  • taylor

    Cassadee’s album is up to #8 and is still in the top 10. No one won anything, there isn’t a contest.

  • Damien Roberts

    The fairest way to do it is to reimburse each account and put the pre-order back on the account. Who knows what itunes is actually capable of.

  • springboard2

    No. Candice’s was an iTunes only release v a full release and iTunes has a small share of the US album sales as a whole. The comparison will be interesting to make after Candice’s album real release.

  • lollamape

    just freaking mess!!

  • https://twitter.com/apezpril apezpril

    oh I see. thanks for clarifying

  • H.A.

    The way itunes work had Candice’s real album charted my bet would be she wouldn’t had stayed in top #10 for more than a day while Cassadee who has a current single getting radioplay and charting would be outselling her. With the itunes screw up I wouldn’t even had taken Candice’s itunes position even serious.

  • Karen C

    While it’s good that she did have quite a few preorders, enough to get her to #6 to start, I’m hoping those that had preordered keep the orders until February. Some may decide to cancel after that, and end up not buying it again when it really does come out.

    They are waiting way too long to come out with this album.

  • Madilo

    Wow this is a good surprise, i hope when she releases her album in february, se’ll be able to sell well and stay in the industry.
    Go Candice !

  • usedtobelucy

    Good grief. Poor Candice.

  • Lori

    ITunes screwed up and posted the immediate after-the-win sales. It’s not a big deal. Candice got a little buzz for a few nanoseconds and the same sales will be reported come February. On the bright side, in February, the couple of thousand of pre-sales that posted just an hour after the album was loaded could take her higher on the chart since overall sales are generally lower in February.
    Seriously, I have no false hope that people were buying that empty album; it was all pre-sales. If you looked at the album on iTunes last night, as I did, you would have seen it was empty except for the idol coronation song. So we’ll have to wait until people get to actually hear the songs in February to see if she is selling to a new audience, one that didn’t preorder the night of the win. Any way, no harm done. Any publicity…

  • springboard2

    It didn’t do any harm!

  • ddddd

    the good
    few people who saw it might have remembered that candice exists
    maybe she should release the 2nd single this week

    the bad
    fans who didn’t know about the delay r getting pissed at candice
    if itunes refunds the people and cancels the pre-orders there is a big chance some people might not re-order until the album actually is released

  • usedtobelucy

    Well, I hope you’re right!

    But who knows, really? I doubt that it helps your confidence to know that you’ve been allowed to just fall between the cracks like that — and that at least a few people may well have been pissed off by the nutso non-delivery delivery and canceled their preorders. If I were Candice, I think I’d be wondering just what the heck was going to happen next!

  • jujubee22

    I have no dog in this fight, but you can’t tell much in the first few hours of itunes sales…that mostly reflects pre-orders, how fast things load etc….the placements may very well have shifted by noon…

  • Kathleen Moore

    Yes, they did charge. I had a $25 credit on iTunes last night. When I read the article, I checked my iTunes directory (to see a bunch of 2 second snippits of dead air), and my iTunes credit balance. Down to $17.90.
    I’m now having trouble with iTunes support. Fortunately, it’s a credit to a gift card, and not my credit card. Unpaid (for now) federal employee, and I need to save. And there are several other iTunes albums I want in October.
    Still can’t wait until February for Candice’s album. But if it’s Febrary 2014, February 2015 or February 2525, I dunno.

  • springboard2

    All itunes needs to do is not charge for the album, or refund immediately, there is no need to cancel the pre-orders. And fans being fans, they won’t cancel because of it, or if they do they’ll pre-order 4 extra copies on Amazon!
    This is just a small glitch, completely insignifcant one way or another and won’t affect the future sales.
    What will affect them is having singles in the charts, and to a much lesser extend promo around the release but this only creates small short-lived boost.
    Good singles, at least one, and a good album…

  • Amy Beth

    Since iTunes only deals in credit online, how hard can it be to undo all the transactions?

    It’s not as if anyone is out cash.

    The only issue is who messed up by not updating the release info, iTunes or the record company?

  • tripp_ncwy

    Candice Glover @CandiceGlover
    Good morning! Sorry about the confusion. Apparently Music Speaks came out last night but really didn’t. I’ll have more info for u later :)

    Candice Glover @CandiceGlover
    But thank u for the positive tweets! Charting at #4 on iTunes is amazing. Thank you so much!!!! #MusicSpeaks

  • Eilonwy_has_an_emu

    The only issue is who messed up by not updating the release info, iTunes or the record company?

    It depends how much control iTunes gives to labels to make their own settings to releases. An indie artist who sells through iTunes would probably know what’s on the dashboard.

    The sheer volume of iTunes Idol-related weirdness over the years (alumni cuts for charity not being available right after live performance, etc., etc.) gives the impression that the common factor is the involvement of 19R (since many horror stories date to when label was RCA, not Interscope).

    But to be fair, I don’t keep careful track of whether similar problems occur to non-Idol artists often. It could be that iTunes just has its screw-ups.

  • Ari

    She better enjoy that chart success now cuz it aint happening later

  • Ari

    Maybe she and Melanie can duet

  • justmefornow

    LOL. Just when I think Interscope can’t suck more, they do.

    But poor Candice, she may now not ever get the benefit of those pre-orders, probably from right after the finale, when (or if) the album comes out in Feb.
    Seriously, she’s the reigning Idol winner, no one at the label checked on this?
    SMH.

  • jpfan2

    What a mess. It’s nice that the album charted well for awhile anyway.

  • girlygirl

    This is the biggest Idol-related iTunes screwup that I can remember, surpassing the mess that happened with Kris Allen the year he won when people ordered some sort of special package/edition but never got the download until days or weeks after it was supposed to be available.

    But considering iTunes has all the order information in their database, they should be able to simply send out this album to everyone who preordered it when the album actually does drop without charging them twice for it. There should be no reason why these sales shouldn’t count toward her sales in the end.

  • MV007

    Charting #4 for a couple hours or a day isn’t going to mean a whole heck of a lot. We’ve seen this happen before with other idols. She’s still going to debut with 10-20,000 if she’s lucky.

  • http://www.mjsbigblog.com/ mjsbigblog

    Well, I just spoke to someone on twitter who was charged for the album. No credit yet, and the pre=order is gone. Plus, the album seems to have disappeared completely from iTunes.

    Hope iTunes sorts this out quickly.

  • elliegrll

    How is it Interscope’s fault? Itunes has the new release date, so obviously Interscope contacted them. Itunes just didn’t change their program so that it wouldn’t download.

  • elliegrll

    I think that people would be upset at Itunes for downloading blank tracks, not Candice.

  • springboard2

    October 8 was one of the previously announced release dates:
    http://www.hollywoodreporter.com/idol-worship/american-idol-candice-glovers-album-639324

    Someone forgot to make the change on iTunes, whoever they are.

  • lollamape

    I just hope this whole mess won’t hurt Candice. Poor girl :(

  • Lucy

    This has nothing to do with Idol — this is an Itunes screw-up.

  • gem2477

    exactly.

  • elliegrll

    I know that, but since, as MJ pointed out, the date was changed on Itunes. Even last night it showed the new release date, that would mean that Itunes was contacted by Interscope and given the new date. So how is this Interscope’s fault?

    Interscope has no control over Itunes system, they did the only thing that they could do by informing the retailer of the change.

  • gem2477

    what a mess. I feel sorry for Candice.

  • springboard2

    #4 on itunes for an hour corresponds to may be 200/300 copies sold so it won’t affect many people and won’t make a difference to her future sales, even if these people were all really unhappy and were putting the blame on Candice!

  • springboard2

    I have to admit that I didn’t read MJ’s post fully!
    but anyway, I don’t think that it is Interscope’s fault, unless they are able to activate the downloads for their label on Itunes but I doubt they can.

  • Eilonwy_has_an_emu

    Actually, we don’t know to what extent the system is “tell iTunes and they do it” and to what extent it’s “label alters settings on its own iTunes dashboard, which then goes to an iTunes database.”

    It is totally possible that release date we see and the assigned download time are two different settings, the way eBay stores unconnected addresses in a person’s buyer, seller, and billing profiles so if you move, you have to change each one separately on different user-settings pages. (It’s stupid and annoying, but Amazon does similar.)

    If the latter, I’m still inclined to think it’s 19R in charge of doing it, as weird snafus on iTunes were common for Idols when RCA was the Idol label.

  • elliegrll

    It’s clear that the date on the page and the download settings are not controlled by the same device, and I wouldn’t expect them to be. But, I have a hard time believing that it is the label that has control over activating when a song physically downloads and not the retailer.

    I would expect the label to have control over what the page looks like, what shows up on the page, etc., with Itunes signing off on any designs or changes.

    ETA, that being said, if the label is in charge of how the page looks, I guess they could change the date without taking the necessary steps of informing the correct Itunes department.

  • justmefornow

    Because the a**holes at Intererscope are the ones treating her like an after thought, and have put her off on what is this now the 3rd release date?

    IMO, since they’re the ones behind all the delays they are at fault with all the confusion.

  • elliegrll

    I don’t see how it hurts or helps. It was a blip that few people know or care about. I have a feeling that the people who were angry didn’t pre order the album, and are actually angry that their favorite didn’t win.

    The only real problem is people being angry at Itunes, and getting their money back.

  • Eilonwy_has_an_emu

    I would expect the label to have control over what the page looks like, what shows up on the page, etc., but no more than that.

    See, I wouldn’t count on that at all. The norm in online selling where the site brokers for multiple users is to have as much as possible controlled from the user’s dashboard. This allows the selling site to keep its staff lean, and it puts responsibility for screw-ups back on the users’ plate.

    That’s certainly the easiest way for Apple to give labels the ability to play around with freebie-tracks-with-album-order and all that. I have a lot of trouble believing Apple is using a very old-style business model of having its own staff make the changes manually on a business that size; doing it that way doesn’t scale.

  • Ronnie D

    Too bad for Candice. Now would have been the perfect timing for her Album to come out since Miley, Gaga, Perry and Britney all have albums coming in the next few months and will be hogging all the spotlight. Now it’s Feb.? Ouch.

  • springboard2

    It is possible that there are two separate entries for the release date and that the trigger for downloads was not updated, but considering that the problem coincided with P2′s iTunes sessions release, it is also possible that the person instructed to release it was confused about the Idol winner concernned.
    In both cases, it would just be a human error and as iTunes deals with it promptly, not a big deal.

  • http://www.mjsbigblog.com/ mjsbigblog

    I have a feeling that the people who were angry didn’t pre order the album, and are actually angry that their favorite didn’t win.

    No. People who pre-ordered were charged for the album. I would imagine some folks are angry about that.

  • http://www.mjsbigblog.com/ mjsbigblog

    How did you arrive at those numbers exactly?

  • springboard2

    This is a different issue, not part of the iTunes blip.
    I also think that 19 are the ones in control for the the first album at least, even though Interscope must have their say about whether they believe in the alum as a viable artist.

  • tripp_ncwy

    The dreaded iTunes Pass.

  • springboard2

    300*24*7=50400 units. I doubt that the #4 on iTunes sells more in a week more likely less.
    Checking the actual sales nubers, the #4 on BB200 sold 47k last week, so may be around 12k on iTunes.

  • Happyhexer

    That’s what I was thinking. And yup, I want this album, just to hear Candice’s gorgeous voice.

  • elliegrll

    Is this sarcasm? How would Candice be helped by releasing an album at the same time as these heavy hitters? As you say the spotlight would be on them. They are the ones who would get all of the high profile appearances, and more importantly, Candice doesn’t have a single that has been out as long as Roar, Applause, Wrecking Ball/We Can’t Stop that would help promote the album.

  • elliegrll

    That’s what I said in the last paragraph. For the people who were truly affected by the glitch any anger would be directed at Itunes, not Candice.

  • elliegrll

    I don’t think that you can look at it in that way, especially since a 4th ranked album probably wouldn’t sell 50,4000 digital copies in a week.

    I think that it would be hard to gauge, since the ranking is based on the number of albums that were being sold at that time, and not the number that sold during the whole day or the whole week.

  • Kenna899

    I would blame this more on iTunes, not Interscope.

  • Lollygaggin

    If there is an idol related screw up, dollars to donuts that 19 entertainment isn’t far behind. Look at what happened with Angie’s song.

  • Ronnie D

    If things would have went a little faster maybe she could have already had a single out and be putting out her album BEFORE all of these heavyweights get released. Pushing it back even farther will make her even more unnoticeable. And racking up a pre-sale on iTunes doesn’t mean anything really. Just a boost from some of her, surprisingly, fans. I hope this clarifies things.

  • springboard2

    I agree, it would be less for the whole week, may be between 10/14k. So 14k for a week is 2000 units a day and 80 units an hour. Of course not all hours and days are equal but the aim of my calculation was to give an order of magnitude, not an accurate estimatiion.

  • taylor

    I wouldn’t. The whole thing is a mess and it all comes down to Jimmy and Co., from not finding a decent coronation song, to neglecting to send out follow up singles or do any kind of decent promotion, and for refusing to give this extremely talented young woman the respect she deserves as an artist.

  • Larc

    It appears Murphy’s Law is operating at full tilt. About everything that could go wrong with Candice’s album apparently has so far.

  • http://www.etsy.com/shop/AdorablyHooked Gwen

    Yikes. This reminds me of when Melinda Doolittle’s album was mistakenly made available too soon. Only, this is worse, because at least then, I got an entire album.

  • Incipit

    “The sheer volume of iTunes Idol-related weirdness over the years (alumni cuts for charity not being available right after live performance, etc., etc.) gives the impression that the common factor is the involvement of 19R (since many horror stories date to when label was RCA, not Interscope).”

    The SNAFU’s can be iTunes, Label ‘or’ management – any of them could drop the ball. I’ve seen several screw-ups. The only time I got actively involved was when the Charity version of “Permanent” was TWELVE hours late being put up on iTunes – and all the proceeds that were David’s gift to ABC2 were instead diverted from the charity to RCA and iTune’s pockets, as people bought the album track instead of the Charity single for that 12 hour span. Lot of people wrote letters high up into the food chain, and even got answers – but RCA blamed iTunes, and iTunes blamed RCA. (IMO, their ought to always be a designated shepherd from Management for these transactions – to make sure things go smoothly – and 19M was lousy at that.)

    The only outcome that could shed light on the culpability in that situation was the fact that after inquiries were made at FOX and iTunes with loud complaints about ‘Diversion of Funds’ – there was a $10,000 dollar donation made by the RCA Music Group to the Race For Hope. Five.Days.Later. But no one ever made a statement about what happened to the no-show video, or why the 12 hr delay on putting up the single…

    They all screw-up on a pretty regular basis, IMO.

  • Kariann Hart

    That’s the way it should be. Poor Candice!

  • Kariann Hart

    That really is a lovely photo of Candice!

  • ddddd

    yes that would be logical but im guessing when money comes in the middle people try to attract attention someway or another for responses and Candice probably looked as an easier target to them specially how easy it is on twitter

    still you can never really understand the mentality of everyone there were the mad otheres were congratulating candice for an album with no tracks and im not sure if its actually has been put back up on itunes to this moment …so yea people

  • ddddd

    yes thats what should happen if itunes doesn’t cancel eventually everything will be back on track …but if it gets canceled you cant really be sure people would be as interested to preorder for 4 more months might just invest on some of the newer albums coming from different artists these days till it comes out later and i agree with everything else u said at the end it comes to singles if her single attract intrest nothing will stand in the way of her sales